Return Policy

At Discover the Outdoors Apparel Co., we take pride in providing high-quality apparel that celebrates your passion for the outdoors. All of our products are made on demand, which means they are manufactured specifically for each order. As a result, we do not accept returns or exchanges unless there is an issue with the item.

If you encounter any problems with your order, we recommend that you fill out a Contact Us Form on our website. We are committed to ensuring that our customers have an amazing experience, and we will do everything possible to address any concerns promptly and efficiently.

Please note the following terms and conditions related to our return policy:

  • Made on Demand: Our products are custom-made for each order, which allows us to offer a wide range of designs and sizes. However, this also means that we do not maintain a stock of pre-made items, making returns and exchanges impractical.

  • Gift Cards: Unfortunately, we cannot accept returns on sale items or gift cards.

  • Quality Assurance: We stand by the quality of our products. In the rare event that you receive a defective or damaged item, please reach out to us within 14 days of receiving your order, and we will work with you to resolve the issue.

  • Contact Us: To report any problems or concerns with your order, please fill out the Contact Us Form on our website. Provide detailed information about the issue, including your order number and a clear description or photographic evidence, if applicable. This will help us investigate the matter thoroughly and provide you with the best possible solution.

  • Resolution Options: Depending on the nature of the issue, we may offer one or more of the following resolutions.

  • Replacement: If the item is found to be defective or damaged, we will arrange for a replacement to be sent to you at no additional cost.
  • Store Credit: In cases where a replacement is not feasible, we may offer store credit to receive a new or replacement item.

  • Shipping Costs: In the event of a return or exchange due to a defect or damage, we will cover any shipping costs associated with resolving the issue. However, for other non-defective returns or exchanges, the customer will be responsible for the shipping costs.

Please keep in mind that certain factors, such as color variations on different monitors, may result in slight differences between the product image on our website and the actual item you receive. We strive to ensure accurate representation but cannot guarantee an exact match.

By placing an order with Discover the Outdoors, you acknowledge and agree to abide by the terms and conditions of this return policy.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at discovertheoutdoorsco@gmail.com.

If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team via the Contact Us form on our website.

Thank you for choosing Discover the Outdoors. We appreciate your support and look forward to providing you with exceptional products and service.

Sincerely,

Discover the Outdoors Apparel Co.